Frequently Asked Questions
Order & Shipping
How long will it take to receive my order?
Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you. Holidays and other special events can slow down both processing and delivery times.
How to track my order?
Please track your order at our Tracking page https://17track.net/en
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
Why did I receive a cancellation / out of stock notification after I successfully placed an order?
Please make sure to check on your order status.
If you have route insurance on your order and status shows complete, please proceed with a claim via Route. Or call us at 9094640025.
How to put multiple products into the same order?
LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.
Can I exchange some of my products in store?
At this time, you can't exchange online-bought items in shop.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy here.
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.
What do I do if I receive damaged products?
Please reach out to CSR@profusioncosmetics.com explaining what went wrong we appreciate including some pictures too.